We all love Chick-fil-A, but those lines! Even though they get you through pretty quickly, they are testing new express drive thru lanes nationwide to make it even quicker.
This will be an express lane just for customers ordering from the Chick-fil-A app. I know the North Augusta store has an area you can park when ordering on app and they’ll bring your order to you car, but if this nationwide test goes well, this sounds like one lane will be dedicated just for app orders. The new store being built now on Washington Road will have plenty of room for one.
Here’s the scoop!
Select restaurants are testing a new express drive-thru lane for mobile orders, allowing guests to choose their own adventure
For so many, the struggle to balance it all is very real: a schedule booked solid, a laundry list of to-dos and, for some, a family to care for. When the schedule is too packed to cook, there’s new peace of mind for some Chick-fil-A® customers: a dedicated drive-thru lane for mobile orders that could be the quickest and easiest way to order and pick up a meal yet.
“The express drive-thru lane is a game-changer for our busy customers and our Team Members,” said Jonathan Lassiter, a senior integration leader on Chick-fil-A’s Service and Hospitality team.
Introducing a new express lane for the drive-thru
What became a lifeline for restaurants and customers over the past two years, the drive-thru is constantly evolving at Chick-fil-A with new technology and elevated service process.
This latest innovation aims to “help guests move through the drive-thru quickly by dedicating one of our drive-thru lanes exclusively to mobile order pickup, creating a more streamlined experience for customers who order on the Chick-fil-A® App on the go,” says Lassiter.
Though still in its initial testing phase at select restaurants, the express lane is a partially or fully dedicated lane in the drive-thru where customers who order on the mobile app can bypass the traditional drive-thru line to pick up their meal.
And it’s simple. Customers choose a restaurant location and, if available, select “Drive-Thru Express” as the destination and then place an order. When they arrive at the restaurant, they follow signs to the express lane, use the app to scan a QR code in the dedicated lane, and then pull around to receive their order from a friendly restaurant Team Member.
“We see this as a way to serve customers more effectively and give them more control over their experience,” said Lassiter. “The lengthiest part of our drive-thru ordering process is the brief wait to get your order taken. The express lane cuts down ordering and payment time significantly, granting customers access to greater speed, ease and convenience when they want it most.”
Drive-Thru Express customers get the same points and rewards within the Chick-fil-A App, just in a more efficient way.